Frequently Asked Questions

After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still haven't received our email after 48 hours, we suggest that you:

1. Ensure you send to the correct email address (service@zilvina.com) and your inbox can receive emails.

2. Please check your spam/junk folder as the email may be there.

3. Please whitelist our email address.

4. We are also available on social media:
Facebook: @zilvina
Instagram: @zilvina.official

- You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package.

- Or click here to track the shipping status.

- You can also email us at service@zilvina.com to get information on your order.

Please email us at service@zilvina.com as soon as the order is placed and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible. Once the items have been shipped, we're sorry but we can no longer cancel or make any changes to the order.

Your final checkout total includes everything—no additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives.

If you encounter any outside claims suggesting you must pay tariffs separately for your Zilvina order, please be assured they are false. Feel free to contact us anytime to verify.

Step 1. Add the desired item and quantity to your shopping cart.
Step 2. Click the shopping cart icon.
Step 3. Review your order and click Checkout.
Step 4. Sign in or Register.
Step 5. Confirm your shipping details and payment method, and complete the payment.

Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and T-shirts which run bigger than the general guidelines.

If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

We accept Visa, MasterCard, American Express, Maestro, Discover, JCB, Diners Club, PayPal, Apple Pay and Klarna (US only).

Kindly note only one code can be applied per order at checkout. Either a 'xx%/ $xx off' discount or a store credit. You may keep the other code for your future purchase. Usage is also subject to the terms and conditions of the discount code.